![]() You can verify this by going to Settings > Messages > Send & Receive. If you’re having trouble with Messages on your iPad but not on your iPhone, it may be because your device settings are set to receive and send messages via your Apple ID, not your cell number. Issues with Messages on iPad But Not on iPhone Always ensure you have a reliable internet connection for your FaceTime call. These include connection alerts, unstable video calls, dropped calls, or a black screen. Choose your preferred phone number for FaceTime.Īddressing Sound Quality Issues with FaceTimeĪ slow Wi-Fi or cellular network connection, or concurrent video or audio streaming on the same network can cause issues with FaceTime.Turn it off, restart your device, then turn FaceTime back on. Go to Settings and turn on the phone number you want to use for FaceTime.Update your device to the most recent iOS or iPadOS version if necessary.If you’re struggling to receive FaceTime calls after setting up a new device, these steps might help: Updating FaceTime Settings on a New Device If you’ve tried all the above and still can’t get it to work, reach out to Apple Support.If you see a warning about potential SMS charges, select “OK” to accept them. Some carriers might charge for SMS, which could limit your device’s messaging capabilities. Verify that your device can send and receive messages.Check with your carrier to ensure you can send and receive SMS messages. ![]() Update your device to the latest iOS or iPadOS version.Restart your iPad, iPhone, or iPod touch.Īllow up to 24 hours for FaceTime and iMessage activation.Turn off FaceTime and iMessage via their respective settings.Ensure your time zone is set correctly in the Date & Time section of your General settings.Note: your carrier might charge you for the SMS. If you want to activate a cell number for FaceTime and iMessage on your iPhone, SMS texting must be enabled.Verify your connection to Wi-Fi or a mobile data network.If an error message appears during activation, follow these steps: Unable to Activate or Use iMessage or FaceTimeīoth FaceTime and iMessage need to be activated on your iPod touch, iPad, or iPhone to function. If your device isn’t responding, perform a force restart. Restarting your device can solve a variety of software issues. Restart Your Device When in doubt, reboot! You can check all system status for every apple service here. The Apple System Status page provides real-time information about each Apple service. If this happens, you’ll have to wait for the company to resolve the issue. Checking if FaceTime Works for OthersįaceTime may not work due to issues with Apple’s services. If your region does not support it, consider using a VPN to access it. Apple’s carrier support and features page provides detailed information about carrier networks and countries that support FaceTime. Some locations and carriers do not support this feature. ![]() If you’re unable to make or receive FaceTime calls on your iPad or iPhone, check whether FaceTime is available in your region. Here are some common problems and their remedies: Verifying FaceTime’s Availability Various reasons could lead to FaceTime not functioning properly, with different solutions for each issue. When it doesn’t work as expected, it can be frustrating. Troubleshooting FaceTime Issues on Your iPhone or iPadįaceTime is an incredible tool for staying connected with friends and family. Make sure you tap the number that the person uses for FaceTime calls.
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